Located in the JRW Welmond Hotel, the Leogrand Casino somehow offers the feeling of travelling back in time.

Pros
  • The ‘pros’ should actually be listed here, but as hard as we searched, there were none worth mentioning.
Cons
  • This list would be easier to fill, but there doesn’t seem to be enough space.

My Experience at Leogrand Casino Batumi: A Full Review

Located in the JRW Welmond Hotel, the Leogrand Casino Batumi is one of the larger casinos in the city, but unfortunately, my experience here was far from impressive. While I always approach casino visits with an open mind, Leogrand delivered a combination of outdated charm, sluggish service, and an overall atmosphere that felt more depressing than exciting. Below is a detailed account of my visit, using the “aces” rating system, with four aces for the best experience and one ace for the worst.

1. First Impressions: Arrival and Entrance

Reaching Leogrand Casino was a journey in itself. The casino is located in the JRW Welmond Hotel, but the path to get there isn’t exactly inviting. Walking past construction sites and open dumpsters on the way in doesn’t exactly scream “luxury casino experience,” although I understand this isn’t something the casino has control over.

Upon entering the hotel lobby, my first thought was that it felt like stepping back in time to a Soviet-era luxury establishment. The décor had an outdated, almost nostalgic feel, which didn’t evoke the modern or glamorous atmosphere you might expect from a casino. Rather than feeling excited to explore, I felt like I had walked into a relic of the past, a place where you might expect to see the ghosts of the Communist elite gambling in dimly lit rooms.

Rating: A

2. Registration Process

The registration process at Leogrand Casino was painfully slow. When I arrived at the registration desk, there was only one staff member working behind the counter, and the area behind her looked disorganized and cluttered. It gave the impression that the casino was understaffed and not well maintained, which set a poor tone right from the start.

It took quite some time to get registered, and there was little interaction from the staff during this process. It almost felt like the efficiency of a command economy was in play, with little sense of urgency or concern for the guest’s experience. Given how many casinos I’ve been to that manage to handle registration swiftly and with a smile, this was quite the disappointment.

Rating: A

3. Casino Layout and Atmosphere

Once inside the casino, the first thing that struck me was the sheer size of the place. It is undoubtedly one of the larger casinos in Batumi, with a vast array of slot machines and a significant number of table games located in the middle of the floor. While the size of the casino was impressive, the overall atmosphere was not. The interior was dark and lacked the glitz and glamour that typically characterize high-end casinos.

There was also an odd, musty smell in the air, almost like damp walls, which added to the overall gloomy feel of the place. It wasn’t overpowering, but enough to be noticeable and certainly not pleasant. The dark and somewhat dreary environment did nothing to elevate the experience, and instead of feeling excited or energized, I felt more like I had stepped into a forgotten corner of a Soviet past.

Rating: A A

4. Service and Customer Interaction

The service at Leogrand Casino was one of the most disappointing aspects of my visit. There seemed to be very few staff members available, and those I did encounter appeared disinterested and slow to respond. When I played at the slot machines, it took an unusually long time to get a drink order in, and when I finally did, the staff didn’t seem to understand anything beyond a simple request for water. We can’t even judge whether there are other things besides the water served, such as cigarettes or snacks, because we simply didn’t have a chance to ask a waiter.

The lack of interaction with the staff contributed to a rather cold and impersonal experience. In many casinos, you feel well looked after, with waitstaff regularly checking in on you to ensure you’re comfortable. Here, it felt more like I was an afterthought. For someone who visits casinos frequently and appreciates good service, this was a major letdown.

Rating: A

5. Game Selection and Overall Experience

Despite its dreary atmosphere, Leogrand Casino does boast a large selection of games, which is one of its redeeming qualities. The slot machines were plentiful, and the variety of table games was solid, with options like blackjack, roulette, and poker readily available. However, there was nothing particularly innovative or exciting about the game offerings. It felt like a standard casino layout with the usual suspects, but nothing that made it stand out.

One major downside is that during quieter times, the casino only opens a couple of tables with lower minimum bets, even though there are plenty of free tables available. For a large casino, this felt strange and frustrating, especially if you want more options but are stuck with just a few tables in play.

As a regular casino visitor, I found that going to Leogrand Casino felt more like an obligation than something I looked forward to. It’s hard to describe the experience as anything other than a chore. Comparing it to a trip to the dentist may sound harsh, but it’s not far from how I felt. There’s none of the excitement or anticipation that usually comes with a casino visit, just a sense of grim determination to get through it.

Rating: A A

6. Overall Impressions: A Casino Stuck in Time

Leogrand Casino Batumi is one of the more puzzling casinos I’ve visited. On paper, it should be a great experience—it’s large, has a decent variety of games, and is located in a hotel that could, in theory, offer some luxury. But in practice, it falls flat. The casino feels outdated, the service is slow, and the atmosphere is more drab than glamorous.

It’s not without its merits—the sheer size and variety of games do provide plenty of options for serious players, but the overall vibe is one of neglect. There’s little here to make you want to come back. For me, visiting this casino felt like a necessary task, not a leisure activity I was eager to repeat.

If you’re looking for a top-tier casino experience in Batumi, there are certainly better options. Leogrand might work for someone who prefers larger, quieter environments and doesn’t mind the lack of service or charm, but for regular players like myself, it’s more of a last resort than a go-to destination. Maybe, to save the impression, we just had the wrong day for our test, maybe things work differently on a regular basis. We find it hard to believe that what we experienced is really the standard there. So we will pay this casino another visit in a few months’ time and report back.

Overall Rating: A A

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Home of the Leogrand Casino Batumi

Address: 58 Gogebashvili St, Batumi 6010, Georgia

Opening Times: 24/7

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Homepage: http://www.leograndhotel.com/?Lang=EN

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